If you've made a wire transfer to/from your Liquid MarketPlace account that wasn't facilitated successfully, there may be several reasons why.
Below are some of the most common reasons that you should check:
- The bank account number entered may be incorrect or incomplete. Please note: entering an incorrect bank account number could result in wire transfers being sent to the wrong bank account and funds being permanently lost. Please ensure the information you enter is correct.
- The bank you entered may require additional information such as “Further credit to” or “Beneficiary Account” to complete a wire transfer.
- The routing number being entered is incorrect. If your bank provides more than one routing number, please use the one for Domestic wire transfers and not Automatic Clearing House (ACH), direct deposit, electronic transfer, or anything else. Using a routing number other than the one for Domestic wire transfers will cause your transfer to fail.
- The name entered may not match the name the bank has on file. Wire transfers can only be sent to bank accounts in your name. Be sure to use your personal bank account, as wire transfers to business accounts may be returned. Wire transfers made to a joint bank account may also be delayed or returned.
We also suggest carefully double-checking the information you've entered and letting your bank know that you're trying to do a domestic wire transfer. They'll be able to help you verify any details.
If after checking the above you are still unsure as to why your transfer failed, please contact our support team.