Liquid MarketPlace Team

Liquid Marketplace Customer Support Specialist

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Activity overview

Latest activity by Liquid MarketPlace Team
  • Liquid MarketPlace Team created an article,

    How do I make a Wire Transfer?

    1. Sign in to your Liquid MarketPlace account and navigate to "Wallets" tab 2. Click the "Deposit" button 3. Select USD/CAD from the currency drop-down 4. Choose "Wire Transfer" funding method 5. R...

  • Liquid MarketPlace Team created an article,

    Sanction Risk Countries

    Users across the world can use and trade on Liquid MarketPlace however we restrict access to those that reside in the following sanction risk countries:   Afghanistan Belarus Burundi Central Africa...

  • Liquid MarketPlace Team created an article,

    Account Recovery 

    If at any time your Liquid MarketPlace account has been compromised and you have lost access to it, our support staff will freeze the account and temporarily disable it, locking withdrawals, fundin...

  • Liquid MarketPlace Team created an article,

    Troubleshooting 2FA Code Error

    If you receive a "2FA code error" message after you input the Google Authentication code, please try the solutions below: Synchronize the time on your mobile phone (to synchronize your Google Auth...

  • Liquid MarketPlace Team created an article,

    Resolving Order Issues

    Occasionally you may encounter problems with your orders when trading on Liquid MarketPlace. We can divide these into two categories:   Type 1 - Trade order not executing   Check the price of your ...

  • Liquid MarketPlace Team created an article,

    Browser Troubleshooting

    If you experience issues with the Liquid MarketPlace website, please refer to this guide to make sure the issue is not with your web browser. Try your browser's Incognito, Privacy or Private Mode....

  • Liquid MarketPlace Team created an article,

    Trouble Signing-In?

    If you're not able to log in to your account, this could mean that: an incorrect username was entered an incorrect password was entered  an incorrect Two-factor Authentication (2FA) code was enter...

  • Liquid MarketPlace Team created an article,

    Troubleshooting Withdrawal Failure

    You may see a "Balance is insufficient for a withdrawal" error, or the withdrawal page may say that your funds are "Withheld" or that withdrawals are blocked. Negative balance - Do you have a nega...

  • Liquid MarketPlace Team created an article,

    Troubleshoot Guide for Missing Crypto Deposit

    If you have made a deposit of a cryptocurrency to your Liquid MarketPlace account that is missing or you cannot find, there may be several reasons why. Below are some of the most common reasons tha...

  • Liquid MarketPlace Team created an article,

    Why Did My Wire Transfer Fail?

    If you've made a wire transfer to/from your Liquid MarketPlace account that wasn't facilitated successfully, there may be several reasons why. Below are some of the most common reasons that you sho...